Security Chimneys

Technical Support

Security Chimney’s knowledgeable staff have the resources and knowledge to answer questions about a product or installation, and will take the extra step to give an accurate response. A dedicated product specialist is available to help with installation questions, proper sizing, codes, and solutions to venting problems.

Before calling, please remember to check the company’s literature library to see if your question can be answered there. Publications are available for immediate viewing at Click on ‘Support’ then ‘Literature’ to download literature as a .pdf file that can be saved on your computer or printed out.

Residential Product Technical Support
(Tubinox, Secure Black DL, Secure Pellet, Secure Temp ASHT, Secure Temp 2100)
Monday – Friday, 7am PST – 4pm PST
Tel: 800-835-4429
Fax: 707-446-4740

Commercial Product Technical Support
(SecureSeal, SecureStack, SecureStack Pro, PolyPro)
Monday – Friday, 8am EST – 5pm EST

Security Chimneys International is dedicated to providing our customers with industry-leading support. That promise includes our website, where you can find information about customer service and installation information. 

Commercial Applications
Commercial projects may require custom parts and unique system design. Personalized system design services offer comprehensive CAD submittal drawings and a complete bill of materials needed. Many commercial applications require large diameter systems due to a unit’s size and output. There may be specific alloy requirements or adapters. Security has the experience, talent and equipment to fabricate parts for most commercial venting systems. Our Design Submittal Sheet will allow our engineers to design exactly what you need for your specific job. For commercial technical support questions, email:

Customer Service
For general information or service issues, please contact us at 1-800-361-4909 or